Published: April 7, 2020


Flexibility to quickly respond to changes was ranked the second-biggest benefit of enterprise DevOps in our Voice of the Enterprise: DevOps 2H 2019 survey, second only to more efficient use of personnel and in front of faster software releases. DevOps, characterized by accelerated deployment and more efficient IT operations, has always been driven in part by improving readiness for changes in technology, in the market or in the world. The advent of the COVID-19 pandemic illustrates the importance of this type of responsiveness as enterprises across nearly all industries must quickly adapt to drastic changes in behaviors and buying.

This means overcoming DevOps barriers – complexity, cost and concerns about governance, security and compliance – is becoming even more critical to achieving digital transformation and remaining innovative and competitive in the market. Our VotE: DevOps survey continues to track other aspects of today’s enterprise DevOps, including growing top-down adoption and the involvement of management and leadership, which are deemed key stakeholders alongside developers and IT operations teams. We also see continued crossover of DevOps with other trends including data analytics and security, as well as the movement of DevOps from primarily private clouds and on-premises to more SaaS and IaaS.

The 451 Take

The importance of being ready to respond to the latest changes, not only in the market but in the broader world, has never been clearer than amid the current COVID-19 pandemic. DevOps is, rightly so, more typically associated with speed and with top-down adoption of DevOps technology and methodology, IT and personnel efficiency as well. However, flexibility to quickly respond to changes has been a priority since we began polling enterprise IT decision-makers and practitioners on DevOps in early 2019. We expect that moving forward, this readiness for any variety of changes in the landscape will become an even greater driver and benefit of DevOps teams that are agile and can adapt, plan, rework and respond to the opportunities that come alongside the challenges.

Our Voice of the Enterprise: DevOps survey tracks the DevOps trend of faster software releases and IT management efficiency through collaboration among developers, IT operations and other teams within enterprise organizations. Our research indicates the trend continues to grow, and over the past decade has evolved beyond a grassroots, developer-driven movement to include much more top-down involvement from management and leadership. The VotE: DevOps survey polled 500 enterprise IT decision-makers and practitioners primarily in North America in August and September 2019. The study is conducted twice per year and is analyzed comprehensively in our VotE: DevOps Advisory Report.


Ready, Set, DevOps

Our last two VotE: DevOps surveys have consistently highlighted flexibility to quickly respond to changes as a primary benefit of enterprise DevOps efforts. In addition to faster release times and more efficient IT management, DevOps has always been about readiness. This could mean readiness to take advantage of technology trends including public clouds, SaaS, and cloud-native technology and methodology. It could also mean readiness to respond to security vulnerabilities and exploits. Or, as in the case of the current COVID-19 pandemic, it might mean readiness for global events.

Flexibility to quickly respond to changes was the top response in our VotE: DevOps 1H 2019 survey conducted in February and March 2019, followed by more efficient use of personnel and faster software releases. In our second VotE: DevOps 2H 2019 fielded in August and September 2019, flexibility to quickly respond to changes was ranked second, after more efficient use of personnel and ahead of faster software releases (see Figure 1).

The current pandemic has instantly offered real-world examples of how critical it can be for an organization to be agile, responsive and proactive. Some manufacturers are reworking designs and processes to produce medical equipment. Restaurants and retail chains large and small must now try to accommodate take-out and delivery only. Sometimes an event like the current pandemic can act as a catalyst for market disruption and the need for digital transformation. In the case of automobile dealers, for example, organizations were already supporting or competing with the ability to buy or lease a car almost entirely online without visiting the dealership. That ability has suddenly become not only one part of the market, but essentially the whole market for the time being. Longer-lasting effects are also likely as highlighted by our recent VotE Corona Virus flash survey, which indicates that a sizable number of enterprise organizations expect some of the changes that have arisen from the pandemic to remain in place long-term or become permanent.

According to the VotE: DevOps 2H 2019 survey, complexity is the overall biggest challenge to deploying DevOps, followed by cost and concerns about governance, security and compliance (see Figure 2).

Organizations that have had a DevOps strategy in place for five years or longer are more likely to be concerned about governance, security and compliance risks compared with organizations that have been executing a DevOps strategy for less than three years. These results highlight that early DevOps implementations, which are often limited to pilot projects and testing and development, are less likely to encounter production-release concerns such as governance, security and compliance.

Our research also indicates that many organizations have fairly equal amounts of IT automation and manual process (35%), while nearly a third (32%) have mostly automated processes with some manual processes. Digital transformation leaders are far more likely to have mostly automated (38%) and completely automated (7%) IT processes compared with digital transformation laggards (mostly automated at 15% and completely automated at 1%).

The Business and Management of Enterprise DevOps

We continue to track the stakeholder spread of DevOps, whereby leadership, security, data analytics and other teams are pulled into DevOps as it broadens to more of the organization. Our VotE: DevOps 2H 2019 survey results provide further evidence of top-down DevOps adoption involving management and leadership, which was ranked as the top additional stakeholder beyond developers and IT operators. We also see evidence of more sanctioned DevOps implementations involving central IT administrators, which are ranked as the second-most-important stakeholders.

Our survey indicated that most enterprises are combining business units and DevOps teams to deploy and spread DevOps processes. Organizations with a DevOps strategy for five years or more are much more likely to say both the business units and DevOps teams report to corporate management (52%) and that the DevOps teams drive business unit initiatives (41%). Among organizations with a DevOps strategy in place for less than three years, both of these are the case for only 30%. This may indicate that the longer a DevOps strategy is in place, the higher the likelihood that company management and leadership are overseeing it, rather than business units. It may also show that longer DevOps implementations translate into DevOps teams running more of the show, including business unit initiatives.

Enterprises continue to measure DevOps success by both technical metrics such as quality and performance, and business metrics such as customer satisfaction. There is a nearly equal share of responses for software quality (44%) and application performance metrics (41%), as well as business-level metrics such as customer satisfaction and user experience (41%) measuring and proving success.

Crossover with Data Analytics and Security

Our survey also highlighted the growing crossover of DevOps with data analytics and security. Data processing, analytics and business intelligence represents the top application type for DevOps and also the top technology trend deemed important to DevOps (see Figure 3). Public cloud and automation were also deemed important technology trends for DevOps, and we expect both to grow alongside newer and broader DevOps deployments.

The DevSecOps trend, whereby security tooling is integrated into DevOps workflows, continues to evolve, according to our research. Security people and teams are also ranked among primary stakeholders beyond developers and IT operations. Organizations view a range of security elements as critical to DevOps. Vulnerability assessment seems to be the baseline for security in DevOps for most organizations, followed by integration of additional security elements such as dynamic analysis, software supply chain validation, SCA and interactive analysis. We anticipate more elements will increasingly be included in enterprise DevOps releases.

Conclusion and Outlook

Going forward, we expect 'flexibility to quickly respond to changes' may become the main driver and benefit of DevOps given the current state of the world. Efficiency and managing larger-scale infrastructures and traffic spikes with smaller teams will likely also remain a top priority for enterprises amid the current pandemic. Despite changes in the world, market and the DevOps trend itself, speed will no doubt continue to be a significant driver and advantage of DevOps. We expect software releases will increasingly be daily and weekly as monthly and quarterly releases diminish. As we’ve seen with previous economic downturns, we also expect to see more open source used in enterprise IT in general, including DevOps. It may not represent more paid use of open source software, but we expect enterprise teams will increasingly be looking to open source, particularly cloud-native software such as Docker containers, Kubernetes orchestration, Istio and Linkerd service mesh, and Knative serverless.
Jay Lyman
Principal Analyst, Cloud Native and DevOps

Jay Lyman is a Principal Analyst with 451 Research’s Applied Infrastructure & DevOps Channel. He covers infrastructure software, primarily private cloud platforms, cloud management and enterprise use cases that center on orchestration, the confluence of software development and IT operations known as DevOps, Docker and containers.

Liam Rogers
Associate Analyst

As an Associate Analyst in 451 Research’s Applied Infrastructure & DevOps Channel, Liam Rogers covers technology and business-model innovation across the enterprise storage landscape. His coverage includes hyperconverged infrastructure, software-defined storage and persistent storage for containers.

Keith Dawson
Principal Analyst

Keith Dawson is a principal analyst in 451 Research's Customer Experience & Commerce practice, primarily covering marketing technology. Keith has been covering the intersection of communications and enterprise software for 25 years, mainly looking at how to influence and optimize the customer experience.

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