Stay-at-home orders and fears of infection are pushing more shoppers online. According to 451 Research's Voice of the Customer: Macroeconomic Outlook, Consumer Spending April 2020, more than eight in 10 people say the crisis has shifted at least some of their spending from stores to online channels. Those sudden movements, some of which will become permanent habits when the outbreak abates, have bolstered valuations of online shopping destinations.
Since the start of March, the S&P 500 Index has lost 7% of its value. At the same time, shares of online furniture retailer Wayfair have doubled in price. Amazon, Chewy and Shopify are all up more than 20%, according to S&P Global Market Intelligence's Capital IQ. The appetite for food delivery services was even enough to arrest Blue Apron's descent toward penny-stock territory.
Still, for those e-commerce companies that can't capitalize on Wall Street's generosity, the already challenging task of finding a buyer could become more difficult. According to 451 Research's M&A KnowledgeBase, the number of such acquisitions has declined every year since 2016, with just 34 such vendors finding a buyer in 2019. The crisis that's driving more consumers to shop online has come at the expense of would-be buyers of such startups.
Most traditional retailers are struggling to maintain sales as customers stay home en masse. Extended, or repeated, stay-at-home orders could weigh down the balance sheets of many retailers, hampering their ability to do large deals for some time to come. Since 2010, our data shows, nearly one of every six acquired e-commerce firms got bought by an offline retailer or traditional consumer products provider. In the years to come, e-commerce startups will have a hard time realizing gains from a faster shift to online shopping as an important source of exits checks out.
Scott Denne is a Senior Analyst with 451 Research, where he helps direct the firm's coverage of technology mergers and acquisitions. He also contributes to 451 Research's Customer Experience & Commerce Channel with coverage of the advertising technology industry.
Sheryl Kingstone leads 451 Research’s coverage for Customer Experience & Commerce, which covers the many aspects of how customer experience is a catalyst for digital transformation. She oversees the company’s coverage of a variety of customer experience software markets spanning ad tech, marketing, sales, commerce and service.
Keith Dawson is a principal analyst in 451 Research's Customer Experience & Commerce practice, primarily covering marketing technology. Keith has been covering the intersection of communications and enterprise software for 25 years, mainly looking at how to influence and optimize the customer experience.