The coronavirus outbreak has rapidly shifted global markets, including those related to enterprise technology, since we published our 2020 Trends report on Customer Experience & Commerce in December 2019. This foreword serves as an update to our 2020 predictions in light of market changes due to COVID-19.

At the start of the year, we published our 2020 Trends in Customer Experience & Commerce preview report, which examines five trends impacting customer experience and commerce for the next year. As a result of the coronavirus outbreak rapidly shifting and impacting global markets, our analysts have updated these trends to reflect what we believe will be in the changing customer experience and commerce landscape as a result of the pandemic. 

Download this complimentary report excerpt for more.